Home Tech 15 Best Intercom Alternatives For Better Customer Service

15 Best Intercom Alternatives For Better Customer Service

There are many applications for a single work with various quirks and features, and messaging platforms are no different. In this list of Intercom Alternatives, hopefully, you will be able to find the best one for your needs.

Let’s start our journey of finding Intercom alternatives by knowing what Intercom is.

What is Intercom?🤔

We are in a technical world where almost everything is on devices, and technical marketing is one such sector that we are very rapidly adopting. Intercom is a gift to any large or small enterprise that allows you to have contact with your customers in a minute.

Intercom is an American-based software company that functions pretty awesome as a messaging platform. Intercom’s main purpose is to create a close-knit of large enterprises with their customers. 

It aims to be a better and new way to acquire, engage, and retain customers. It is a perfect marketing platform for sales, marketing, and support. Intercom is known for converting website visitors into customers by providing high-quality personalized help at any scale.

It lets you communicate with your customers through websites, social media, or email and offers easy setup to its customers; therefore, Intercom is known as one of the best in its field.

Intercom is known for providing a messaging platform whose subscription starts from 39$ and can go up to 999$ per month as the top-tier variant.

Why do we need Intercom alternatives?

There are many offers provided by Intercom to its customers, such as converting websites to customers by offering them targeted messages, bots, real-time chat, product tours, email campaigns, and self-serve.

After seeing all these qualities of Intercom, Business tycoons are still going after intercom alternatives due to their high-ranking packages. The range tag is provided to you based on total user conversations.

When opening their enterprises, leading spirits set money as the cardinal rule and spend according to it. Spending a lot on communication may not be what they want, or many entrepreneurs want to reduce their expenditures.

39$ per month may deter their customers as starting something is difficult, and spending 39$ on just one aspect may stall the business before it takes off.

The next reason we need Intercom alternatives is that it does not function easily when discussing creating campaigning equipment.

Best Intercom Alternatives – Our Top Pick👌

If you are bored with Intercom services or want to have a change of services, we have chronicled some of the best and cheapest Intercom alternatives that will help you select the best alternative Intercom.

This list of Intercom Alternatives is in no particular order.

1. ZenDesk Chat

Zendesk is known for its trusted CRM platform, and if they are already known in the industry, then why sit back in live messaging platforms? Zendesk made its debut through Zendesk Chat in a live messaging platform environment.

Zendesk Chat offers some basic features that others forget to add in their widgets, such as a visitors list, pre-chat forms, chat badges, and offline lead generations to improve your already perfect gadget.

Suppose you are looking for an Intercom alternative that gives you a replica of its chatbots, also available in Zendesk Chat. In that case, it tries to create a conversation that will target its customers by taking over the conversation and using profile linking.

Zendesk Chat offers cross-platform support, automated message triggers, agent reports, chat routing, conversion tracking, and real-time monitoring.

Suppose you are a beginner looking for the best live chat widget. In that case, Zendesk Chat may not be as helpful as it would be for already existing businesses because it allows customers to have a chat only with concurrent users. You can restore your chat history of 14 days.

If you want to increase your choices further than what you already have, Zendesk Chat only asks a minimum of 15$ for the paid services that can increase your boundaries.

Overall, it is not a hard widget to access, offers pre-chat forms handy visitors list, improves widgets visibility by chat badges, and offers some offline lead generation forms.

A person using any operating system, whether Web, iOS, or Android, can access this intercom alternative, and they only have to worry about its automation as it does not always work smoothly.

2. Mailjet

The second Intercom alternative that can function all the tasks by Intercom is Mailjet. Intercom provides email and SMS features, and Mailjet, an Intercom alternative, provides the same, and if not better than it.

It has skillful email and SMS transactional features that lead you to have flexible communication through the right widget.

Mailjet is one of the easiest and most highly compatible widgets that allows you to have a fully compatible experience. It has a straightforward infrastructure due to which you don’t have to access any other app and easily get a knack for it.

Mailjet: The email marketing platform for teams around the world

Its easy infrastructure helps you spend less time understanding its functionality and more time having a smooth conversation with your customers. In streamlining emails, Mailjet, the Intercom alternative, gives cutthroat competition to Intercom.

The one thing you can say as a drawback of Mialjet is that it does not offer you the same high-end tools that Intercom provides and lacks versatility in third-party tools. It changes the situation by providing other facilities like Zapies, a notable tool that lets you complete tasks from one place.

Mailjet also lets you badge productivity tools and chats for much easier work. By listing all the features, we can proudly say that Mailjet is one of the best Intercom alternatives that will help you a long way.

It has an intuitive interface, is much more compatible than cutthroat competitors, streamlines email, monitors results, and manages contacts and notable tools like Zapien. Still, it lacks versatility and does not offer end tools. The paid services start at 9.65 $ per month. 

3. Olark

Olark is akin to Intercom, which sets its eyes on the functionality and aesthetics of its chat widget. Olark is similar to Intercom in pinpointing real-time reporting for chat volumes, searchable transcripts, and automated replies. 

Best Intercom Alternatives

You can easily integrate with some known tools, including Google Analytics, Salesforce, Mailchimp, and other known apps.

Talking about facilities that we will get in the fire tier has limited features, such as only 20 conversations per month, which is the least compared to other Intercom alternatives.

You can access Olark for 14 days as a trial, and after it, you can not access it for free. Olark is not only for beginners but also offers paid services that can unlock all the app’s features for 20$ per agent a month. 

The best feature we can see in Olark is that it allows you to customize the app according to your choices; you can select a background theme whether it’s dark or light, gadget shape or size, and corner type to go with your brand. 

Apart from all these features, you can also make it more compatible with your preferred language.

In precis, it has widget customization, automated and targeted replies, a major focus on real-time reporting, transcripts, tools such as Google Analytics and Salesforce, and improving mechanisms. It is one of the Intercom alternatives that allows you a 14-day free trial and then paid services starting from 17$ per agent a month.

4. SendinBlue

The fifth contender in Intercom alternatives is SendinBlue which holds a high rank in this business. It is the hub for marketing tools because of its large collection that lets you have everything together rather than searching for it everywhere like mad.

SendinBlue offers the best tools, such as pivotal tools, to make emailing, SMS, ads, and landing pages easier.

All these tools enable you to have hassle-free communication with your customers as well as provide help when you need it most.

Best Intercom Alternatives 1

It has one of the best automation modes that does not make you waste your precious time on useless things, therefore, increased productivity is guaranteed in the Intercom alternative.

Every task, from email and SMS marketing to immediate communication with your client, functions well so that you will be faster than others.

SendinBlue has a dynamic CRM that allows you to gaze upon your client so that you can have a close-knit relationship with them. There are numerous options for you to make it as you want, such as fine-tuning the design, engagement, and predictability of transactional emails.

In the market, SendinBlue is widely known for its CRM and Transactional emails, so if you want an app that solely focuses on this department, then it is the best place.

In the abstract, you can say that it has robust CRM, digital marketing tools arsenal, email and SMS marketing, transactional email, and a homey feeling due to personalized options.

5. UseResponse

Let’s start ranting with the line that UseResponse is a people’s app that aims to make people feel free and with no restrictions.

It differs from present apps that function on AI-enabled bots, whereas UseResponse allows users to access this platform as a customer interaction platform.

It lets you not only its messaging platform to communicate but also allows you to connect with popular messaging sites such as Viber, Facebook Messenger, Skype, and many more. You can have unlimited visitors with this chat gadget.

It is the perfect catch for people looking for a robust CRM messaging platform. It offers some cool features that any brand would want to grab, such as sign-on, email automation, and analytics. 

All these features improve your understanding of the user base so that it will not let any obstacle stop you from gaining high productivity.

user response, just like Zendesk Chat, lets you have live chats and allows you to choose from 3 additional modules: Feedback, Help desk, and Knowledge Base. 

Like another Intercom alternative, Olark, UseResponse also lets you use the app for 14 days at no cost, and the paid service for all three modules is the same so that you can choose anyone. These modules cost 49$ per 2 agents a month.

It has dynamic CRM, integrating popular messaging platforms, sign-on, email automation, and detailed reports. Still, not everything is perfect, so we can see that it costs a lot compared to other widgets and lacks a free tier.

It is not available on Android and iOS, but you can easily access it through the web.

6. Freshchat

Fresh Works provides a new widget in its stockpile with the name Freshchat. It is making Intercom run for the money with its features. It is one of the best sales and proactive messaging platforms that is taking reign over the intercom.

The third name can be the best intercom alternative that provides almost the same facilities as Intercom. Freshchat allows you to have a satisfying experience. It is a free tier widget that offers unlimited contacts, ten against, and a 30-day chat history.

15 Best Intercom Alternatives For Better Customer Service

If you cannot make up your mind, then Freshchat allows you 30 days of free access and then ask you to make up your mind. This free access allows you to experience messaging and engagement tools that no other will allow.

Paid services allow you to access user properties, data analysis, and launch in-app or email campaigns. It has a deadly back-end-UI, and apart from this, you can easily amalgamate known social media such as WhatsApp and Facebook Messenger to increase your customer circle and have direct contact with them.

Freshchat is a new widget in the messaging widget environment, which lacks major features, but Fresh Work is known for rapid development; therefore, in no time, it will conquer the problems. 

Web and iOS users can access Freshchat as an intercom alternative but not android users, so we can consider this a drawback, but we can expect its development soon. 

Summing up, we can say that it is a proactive sales and messaging platform that provides the best Intercom alternative and messaging solution and easily amalgamate with social media.

The only problem you can see is that Email Campaigning may not be what you want, but the Fresh work platform matures quite fast, so we can expect its solution too. The paid services start at 15$ per agent for a month.

7. Skype Web Control

If you are not a technical person and don’t want to use the app where you have to spend your time understanding its interface, then Skype Web Control is the best solution for you.

Best Intercom Alternatives 3

Skype is the most common platform known in this industry for serving only the best to its customers in the communication department.

Skype Web Control allows you to join the Skype chat widget for free visitor interaction. Starting your journey with Skype web control is very easy as you only have to click a link to customize the skype chat widget and enter two digit code, and there you go.

It has some formidable developer tools that charm Microsoft’s chat platform, like text messages, file attachments, and stickers. It also has a facility where not all the chatting platform gives voice and video calls.

This facility lets you solve any problem in a minute as it’ll help you clear all the doubts and confusion. Skype Web Chat has a developer preview mode. Still, it is the best solution for any rookie that wants communication. 

Eventually, Skype Web Chat can be accessed with eyes shut, permitting free visitor interaction, a groovy chat platform, and the special magical feature of video and voice calling, but it only lacks high-end tools.

It is one of the best Intercom alternatives with apps accessible through the web, Android, iOs, and macOS.

8. Zoho Desk

When we talk about competition, Zoho Desk is the best competitor for Intercom, offering you the best chatting platform.

It is one of the known alternatives that can give you an armory of tools to provide the best services to your customers; it saves your precious time by efficiently only automating frequent tasks. 

Intercom provides many integration apps, and the same happens in Zoho Desk. Zoho Desk is an app full of essential tools such as email, phone, live chat, and social media integration that allows you not to search anywhere. 

What is Zoho Desk? - An Overview

It allows users to rest assured that they do not have to look through different facilities to operate. It has one of the tools important for the growth of a business, in-depth analysis.

It helps in figuring out the trends and patterns so you can easily check the shortcomings.

Analyzing these shortcomings can help you give more attention to them and make them right. You can have an armory of tools, and integrated apps along with in-depth analysis, live chats, and, last but not least social media tools. 

The only thing you can not have is a steep learning curve; to fix the deal, you can spend 18$ per agent a month or more.


Tawk.to is the best deal you should never let go of because it is a free messaging platform with the cheapest package. If you are looking for a free messaging chat, Tawk.to should be your number choice.

It is a live messaging platform that enables you to amalgamate distinct chat widgets in your app but does not have the advanced UI that almost every intercom alternatives have.

You may be behind other alternatives in the case of marketing tools used for driving sales. 

Meet Mel - the tawk.to bird.

Tawk.to was developed while providing free services and a wide range of tools in mind. It lets you customize the chat gadget, conversation through your number, in-depth analysis, and trigger actions to communicate.

As a customer, you can enjoy various options to make the app as per your likings, such as removing the Tawk brand, video, and voice calling. Not only this, but you can also charter agents for just a dollar from your dashboard.

Tawk.to is the best deal you can find anywhere, so grab the deal before it’s gone.

10. LiveAgent

If you are looking for an app that puts more emphasis on CRM, then LiveAgent is the best place to look through without wasting any time. It has some of the best facilities like live chat, ticket management, social messages, and a customer support system in just a single place.

An account or phone number may be required to fully access Live Agent.

It has a different infrastructure than the Intercom because you don’t just type and wait for the results in LiveAgent. It searches and then links you with a live representative for a two-way conversation.

LiveAgent allows one of the most extinct features in these chatting platforms; it queues you until any representatives become available.

It is not the best place for people who want a simple working alternative as its back-end UI is not simple to work with, so it may be a while before you get the knack for it.

LiveAgent 2021 | Better Customer Service Starts Today

One of the biggest disadvantages we can see in LiveAgent is that there is no free tier and it does not offer a freemium model, so you have to take 29 $ per agent a month out of your wallet.

After 14 days of the free trial, you can decide whether to take that much out of your pocket or not.

LiveAgent is the best intercom alternative that provides ticket management. Chat widget and customer care support queued until representatives were available to respond to your queries.

11. HelpCrunch

HelpCrunch, like any other orthodox company, is using the same omnichannel, unlimited contacts, and chats functionality but not for free, at a paid service. It has an extreme, fast, interactive chat widget UI that challenges Intercom’s UI.

It offers you multi-channel messaging in which you can extract context from a single user and put it in one spot; it does not matter if that context is normal messages, email, chat widgets, or social media.

15 Best Intercom Alternatives For Better Customer Service

HelpCrunch can do so as it can collect all the personal and behavioral customer data; not only can this user also have their chat history up to date to have more utilitarian intuition. You can also look up a query for emails or instant solutions.

HelpCrunch has only one major downfall an agent can only add the chat widget to a single platform which tells you to have multiple agent accounts to reach a larger mass. 

Anyone on any platform, whether it is through the Web, Android, or iOS, can access HelpCrunch. You have 14 days to examine all the facilities in HelpCrunch, and if you are satisfied with the examined facilities, then you can spend 12$per agent a month for the live chat feature.

After 25$ per agent a month, you can also have email automation in your subscription, so don’t waste your time and grab the deal.

It has a multi-channel system, robust UI chat widget, and a massive database of personal context, but only has one downfall an agent can only add the chat widget on a single platform.

12. User.com

If you want an Intercom alternative that is pretty simple to use and will do the work for you, then User.com is the best solution you shouldn’t let go of if you want these qualities in Intercom alternatives.

It has a simple interface that you can easily set up and a wide range of customization tools. If you don’t like something, you can make it how you want it to be with ease.

It has mostly the same features in Intercom, such as Integrated social media like Facebook, Tumblr, Magento, Weebly, Trello, Google Analytics, PrestaShop, etc.

Users with all these social media can have a large group interaction with the clients and easily check it from a single spot.

User.com has profound modules that allow you to communicate with your client whenever you want to, but it only lacks automation efficiency when compared to Intercom. It gives you the best deal when we talk about campaigning creation.

For effective communication, you can get built-in tools for creating the best marketing campaign on User.com, which is very simple.

Apart from all the facilities mentioned above, the only restriction is that the free version is limited and lacks automation precision. You can have a Premium subscription that starts at 49$ per month.

13. Live Chat

If you want a list of the cheapest Intercom alternatives, then Live chat would take the first place. Live Chat,  before known as chat.io, has many tricks up its sleeves, such as message sneak peeks, agent ratings, chat routing, and chat widget integrations.

LiveChat for Shopify: Customer Insight

It not only has special features but, like any other software, has basic features like Intercom. Not only can beginners who want customization and a piece of cake software access this, but any creator can use this software to make it homey.

Live Chat is the best place for developers as it has APIs that help them think and create. The downfall of Live Chat is the absence of analytics and customer data management support.

In Live Chat, you can use the software for 14 days with zero bank balance, but after that, you have to use your credit card and spend just a small amount of 10$ per month.

It is the best deal for users who want to start their business economically. The subscription package can start from 10$ and ends at 16$ per account a month.

14. Crisp.Chat

Intercom is very popular, but if you are someone who wants the best experience, then Crisp.Chat is the way to go. Its biggest weapon is that it is easy to use and understand. It supports basic media such as audio, video, image, GIFs, emoticons, documents, and many more.

It is perfectly integrated with major social media sites such as Twitter and messenger. 

If we talk about pricing for a bit, then we will find that crisp.chat is a bit ahead of the competitor as it has an un-paid plan which has limited features but can be useful for some users. 

But if you are serious about your business, you must purge $25/month to buy the premium plan. You will get four-user support, a user location map, unlimited chat, and many more.

Or if you are running an enormous enterprise, then the best bet would be to buy an Unlimited plan worth $95. It has all the features in the previous plan but adds some other features like real-time video calls and a customer action tracker because of the magic browser. 

The only caveat is that it is a bit expensive for most users. But if you want a software solution that works on all the major platforms, such as macOS, Windows, Android, and iOS, then spending the money is worth it.


Who are the competitors of Intercom? 

ZenDesk Chat, Mailjet, Olark, SendinBlue, UseResponse, Freshchat, etc., are some of the major competitors of Intercom and are attracting so many customers with similar services.  

Is Intercom better than zendesk? 

Zendesk’s products interface with one another when you need to use them simultaneously can be incredibly problematic.

As a result, you may experience the unpleasant impression that Zendesk’s design is a little antiquated and cluttered after using it for more than a few hours, especially if you use it directly after Intercom. This is especially true regarding the chat widget and its customization. 

In-app messages and email marketing capabilities are the two crucial features Zendesk lacks compared to Intercom. Contrarily, Intercom lacks several ticketing features that are crucial for large businesses with heavy customer care workloads. 

They both offer excellent and simple user onboarding as well as customer assistance at the same time. In addition, both are remarkably dependable and stable. 

Does Intercom have a free version? 

The free Intercom Platform, on which all Intercom products are based, allows you to see your users and visitors and what they do within your app and online. And you can begin conversing with others. 

What type of software is Intercom? 

A customer communications platform is Intercom. It makes it simple to individually engage with them through tailored content, behavior-driven messages, and conversational help by revealing who is using your product or website. 

Contrary to a collection of disparate point solutions, Intercom provides everything you need to comprehend, interact with, and assist your visitors and customers in a simple, intuitive platform that is simple for everyone in your company. 

Are intercoms still used? 

Intercom use has decreased due to the development of cellular communication, digital telephone networks, and other communication tools.

However, these gadgets continue to outperform all alternatives in various applications. Systems, including wireless intercoms, wired intercom systems, video intercoms, apartment intercoms, two-way radios, etc., are all readily available. 

How much does the Intercom cost per month? 

Startups that qualify can purchase advanced Intercom features for just $65 per month for up to a year. 

Is Intercom a CRM? 

The “CRM style” of Intercom is geared toward handling client conversations. However, depending on your specific Intercom plan, you might also have access to different sales features available. 

What is an Intercom chatbot? 

The platform for intercoms. Messenger. Support and interact with consumers through chat, messages, and other means. Managing Instruments Manage all of your customer interactions effectively from one location. 

How do I set up an Intercom at home? 

Here are some instructions for installing an intercom system with phones in your home. 

  • Connect the wall outlet and power outlet of the home phone. If the phone doesn’t activate automatically, turn it on. 
  • Put each phone in the relevant space. 
  • With the primary phone, register each phone. 
  • Connect the Intercom and test it. 

In this article, we have seen 14 Intercom alternatives. Intercom is one of the most famous messaging apps, but it is not the only messaging app. In this article, we have tried finding them out so you can pick the best one for you.